What do you do when your Fitbit Alta HR refuses to sync or simply won’t respond or come on? The best solution in such situations is to reset the device. The challenge is that not everyone knows how to reset a Fitbit Alta HR.
It isn’t so difficult and you can complete the operation by yourself. We will teach you how to do this in this post. Let’s dive straight in.
Resetting your Fitbit Alta HR Tracker
Before we go ahead, you should know that it is impossible to reset the Alta HR to factory settings. Only a few Fitbit models can be reset to factory settings and this device isn’t one of them. While that may seem like gloomy news, there is always a way to go around such situations.
To reset your device, you need the device and its charging cable. With these in place, take the following steps:
Step 1 – Connect your device to the charging cable.
Step 2 – There is a small round button lodged at the base of your charging cable. Press this button thrice very quickly (a few seconds). After pressing it the third time, you should see the Fitbit logo on the screen.
Step 3 – The device has restarted and it should be working normally.
Why should you reset your Fitbit Alta HR to factory settings?
This one of the most common questions among users of this device. Resetting your Alta HR is similar to rebooting a mobile phone or a laptop. It helps you to solve several troubleshooting issues.
The good thing with resetting a Fitbit Alta HR is that you don’t lose any data. This is because it isn’t a direct factory reset operation. Also, the process is complete within a few seconds. To answer the question of “why” here are a few reasons below:
- The device isn’t syncing properly.
- It doesn’t respond to swipes, taps, or button presses.
- The Alta HR is not coming despite being fully charged.
- It is malfunctioning.
If you are experiencing any of these challenges with your Alta HR, then you need to reset it. Is there a difference between resetting your device and restarting it? Check the next section to find out.
Differentiating between Factory Reset and Device Restart
It is not a secret that most users of Fitbit devices don’t know the difference between resetting and restarting their devices. When you carry a “reset to factory settings” operation, you get rid of all the data on the device. This means that there will no longer be apps, personal information, and even credit or debit card information. The device is as good as new.
Not all Fitbit devices can be reset to factory settings. The only models on which you can carry out this operation include Aria 2, Charge 3, Flyer, Versa Series, and Ionic Series.
Restarting the device is just switching it off and turning it back on. Yes, this solves some problems and is known as “soft reset.” However, it cannot solve every problem with your Alta HR.
Removing your Alta HR from your Fitbit Account
If you want to completely erase the data on your Alta HR, then you should delete it from your Fitbit account. This comes in handy when you need to sell the device or gift it to a loved one. We suggest that you carry out a “data export” operation before removing the device.
Take the following steps to remove the Alta HR from your account:
Step 1 – Log in to your Fitbit account.
Step 2 – Go to your dashboard and click on “gear” to see a list of options. Tap on “Alta Tracker.”
Step 3 – Scroll to the base of the page. Click on “Remove this Alta from your account.”
There you go. Now, your Fitbit Alta HR is as good as new. If you are still having problems with the device, reach out to Fitbit’s customer support.
